Is e999's site available only in Bengali, or can it be viewed in other languages as well?

e999's main interface is built in Bengali with Bangladeshi users in mind. Most of the site's content, menus, bonus information, and support chat are available in Bengali. Some game providers may have their own interfaces in English, as those are developed by third parties. To change the site language, go to your profile or account settings and look for the Language option. If you can't find a language toggle on a specific page, contact the support team — they can assist you fully in Bengali.

Where can I find live scores and real-time updates for cricket or football matches on e999?

In e999's live betting section, you can view real-time scores and odds updates for ongoing matches. Clicking "Sports" in the header menu takes you directly to the list of live events, where you'll find live scores and markets for cricket, football, tennis, and more. A "Live" badge next to a match name means it's currently in progress. Some matches also offer video streaming — when logged in, click on the market for that match to see the stream option. Live scores work seamlessly on mobile browsers as well.

e999 | Privacy Policy – Your Data, Handled With Care

Table of Contents

01What Data We Collect
02How It's Used
03Where It Is Stored
04Sharing with Third Parties
05Cookie Policy
06Your Rights
07Minor Protection
08Data Retention
09Policy Changes
10Contact

This Privacy Policy applies to e999 (https://e999.casino). When you create an account, browse the site, or use any of our services, we collect certain information. This page provides full transparency on how that information is collected, used, and protected. If you have any questions, feel free to write to us in Bengali at support@e999.casino.

What Data We Collect

Various types of data are collected when you create and use your e999 account. This data falls into three categories: what you provide directly, what is collected automatically as you use the site, and what is gathered during KYC verification.

Data Type	What Information	When It's Collected
Identity Information	Name, date of birth, nationality	At the time of registration
Contact Information	Mobile number, email address	At the time of registration
Payment Information	BKash/Nagad/Rocket number, transaction history	During deposit/withdrawal
KYC Documents	NID, passport, proof of address	During Verification
Usage Data	IP address, browser, and device information	While Browsing the Site
Gaming Data	Betting history, game logs, wins and losses	During gameplay

We only collect information that is necessary. No unnecessary personal data is requested, and e999 does not access your social media profiles or data from any other sites.

How Your Information Is Used

Every reason your data is used at e999 is clearly defined. Your information is never used for vague or unsolicited purposes. Full details are provided below:

To create, manage, and secure your account
For payment processing and transaction verification
To complete the KYC process and verify your age
To provide customer support and resolve issues
To detect fraud, money laundering, and illegal activity
To issue bonuses and promotions correctly
To ensure responsible gaming protections are in place
To meet legal and regulatory obligations
To improve site performance and user experience

E999 never sells or shares your data with third parties for advertising purposes. If you join the service mailing list, you can unsubscribe at any time.

Where and How Your Data Is Stored

E999 stores your data on secure, internationally certified servers that are monitored around the clock and undergo regular security audits.

Data is stored in encrypted form — no one can read it directly
Daily backups are performed to ensure no data is lost.
Servers are protected by both physical and digital security measures
Regular penetration testing is conducted to identify and address vulnerabilities.

Your password is never stored directly in e999's database. Only an encrypted hash is kept, meaning no one at e999 can ever access your actual password.

When Information Is Shared with Third Parties

E999 does not generally share your data with third parties. However, there are specific circumstances where sharing may be necessary:

Payment Providers: Only the necessary information is shared to process transactions via bKash, Nagad, or Rocket.
KYC Verification Services: Trusted third-party services may be used for identity verification.
Legal Authorities: Information may be disclosed when required by a court order or legal obligation.
Fraud Prevention: Limited data may be shared to address security threats.

e999 never sells your personal data to third parties for marketing or advertising purposes. This principle is at the core of e999's business model.

Cookie Policy

The e999 site uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. e999 uses three types of cookies:

Essential Cookies: Login sessions and security tokens — disabling these will prevent the site from functioning.
Analytics Cookies: Helps us understand which pages are used most. These can be disabled.
Preference Cookies: Remembers your language or theme preferences. These are optional.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause issues when logging into your account.

Your Rights

You have several rights regarding your personal data at e999. To exercise any of these rights, contact us at support@e999.casino:

Right of Access You have the right to know what information we hold about you.

Right to Rectification You can request correction of any inaccurate information.

Right to Erasure You can request deletion of your data after your account is closed.

Right to Restrict Processing You can request that the use of your data be restricted for specific purposes.

Data Portability You may request a copy of the data we hold about you.

Right to Object You may object to your data being used for specific purposes.

Certain information must be retained for a specified period due to legal obligations, such as anti-money laundering record-keeping requirements. In such cases, we may not be able to fully fulfill a request for deletion.

Minor Protection

E999 is strictly not intended for anyone under 18. We do not knowingly collect data from minors. Age is verified at registration, and any account found to belong to a minor will be closed immediately.

You must provide your actual date of birth at registration.
If age verification fails, account verification will be suspended
Parents and guardians are advised to use parental controls on their devices.
Any data inadvertently collected from a minor will be deleted

How Long We Retain Your Data

E999 does not retain your data longer than necessary. However, certain information must be kept for specific periods due to legal and regulatory requirements:

Account Information: For the duration your account is active, and up to 5 years after closure.
Transaction Records: Up to 7 years as required by legal obligations.
KYC Documents: Up to 5 years after account closure.
Support Conversations: Up to 2 years after the issue is resolved.
Session Logs: Up to 90 days for security purposes.

Privacy Policy Updates

E999 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, notice will be given via your registered email or through the site.

If you do not agree to the updated policy, you have the option to close your account. Continued use of e999 after any changes will be considered acceptance of the new policy.

Contact Us

For any privacy-related questions, requests, or complaints, please contact e999:

Email: support@e999.casino

Live Chat: Click the chat icon at the bottom right of the site (24/7 in Bengali)

Response time: typically within 24–48 hours

A identity verification will be required for any request to delete or amend your data. This is a security measure to prevent anyone else from modifying or erasing your information.

E999 Privacy Policy – How We Keep Your Data Safe

Our Commitment to Privacy Protection

256-bit SSL Encryption

Your Data Is Never Sold

KYC Data Is Secure

Limited Access Policy

Right to Rectification

Cookie Controls